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How do I grow my e-commerce, product-based or subscription box business? How do I skyrocket my sales, get more customers, increase my profit, sell on more channels and create an epic customer experience for my business? These are some of the big questions that product and subscription box coach, Kerrie Fitzgerald digs into each week in this workshop style podcast. Listen in and you will learn step-by-step actionable strategies to help you scale to the next level in your business, skyrocket your sales, traffic, reach more customers and gain greater visibility in your business to create your customer superfans. We’ll also include amazing entrepreneurs and online shop owners from Shopify, Cratejoy, Etsy and Amazon, to share their product biz success stories to give you tangible strategies you can implement today, to make huge waves in your business. Together, let’s create a business growth roadmap so you can create a profitable product business, that gives you a life you love.
Episodes
Friday May 17, 2024
Friday May 17, 2024
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www.kerriefitzgerald.com/cultish
Join by May 23rd.
Repeat customers are the bloodline of your business- you need them and you want more of them. Customer Loyalty is kind of this weird buzzword but it can be hard to actually know HOW to get it- what do you need to do. In this episode of Ecommerce Society, I will show you HOW to get more repeat customers, why you want them, and 5 things you can start doing today to get them in your business.
I also use real examples- for example I just spent $150 this morning with the brand, Dressed in Lala. This was my second order with them in the span of one month- why and how did they get me to spend $150 on top of the $57 I spent with them the first time……..Listen to find out.
Takeaways
- Repeat customers spend 67% more than new customers per transaction.
- Repeat customers contribute to approximately 40% of the revenue for an online store.
- To get repeat customers, focus on creating a positive customer experience.
- Implement a customer loyalty program and send regular email campaigns.
- Improve customer service and use post-purchase emails to stay connected with customers.
- Create memorable packaging to enhance the unboxing experience.
- Don't be afraid to ask for the sale and promote your products.
Chapters
- 00:00 Introduction: The Importance of Repeat Customers
- 08:29 Building Trust and Loyalty through Positive Experiences
- 13:04 Tips for Getting More Repeat Customers
- 29:29 Asking for the Sale: Don't Be Afraid to Promote Your Products
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